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Aligning inventory investment and customer service

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supply chain process improvement

Aligning Supply Chain processes with business requirements will increase efficiencies, eliminate waste and reduce service lead-times.

Using 'big picture mapping' our team is able to quickly identify current process issues, rework, constraints and opportunities for improvement across the entire supply chain. More detailed process re-design using 'four field mapping' techniques firstly looks at current activities, tasks and procedures in order to identify waste, duplication and non-value adding activity. Areas of waste typically cover unecessary transportation, over-production, excessive inventories, waiting time, defects & associated rework.

Taking each stage in the process we then work on enhancing value-adding activity and eliminating duplicated actvity, waiting time and rework. Once new processes are mapped our team move on to documenting standard operating procedures, training personnel in new processes and monitoring and modifying processes.

Process alignement addresses the following types of issues:

> How do I address current levels of inefficiency and waste due to poor processes?
> I need to significantly reduce the amount of rework carried out within my organisation
> Why are service lead-times long and how can these be reduced?
> I need to more clearly define accountability and responsibility for the performance of my Supply Chain?
> How can tasks be re-worked in order to reduce processing costs?

Outcomes achieved through process alignment are:

> Improved customer service performance
> Reduced processing costs
> Reduced rework and duplication costs

Ask about our 'big picture' mapping workshop, a quick way to identify areas of improvement across the supply chain.

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New Processes to Operate a Global Supply Chain

Design and implementation of critical business processes for the world’s second largest coffee retailer as a new international supply chain is rolled out. Rapid...

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